Incident Post-Mortem Report: Elevated instant quoting latency (2024-07-25)

On July 25, 2024, Arta experienced a period of degraded performance in Create Quote Request operations for Self Ship and Parcel quotes. This was caused by a period of abnormally high latency in responses from UPS, one of our third-party carriers. Arta's Create Quote Request workflows typically generate reference rates for Parcel and Self Ship from multiple carriers in parallel to reduce overall latency and to increa...